When multiple teams work on the same application it’s easy to step on someone’s toes with conflicting features, cannibalization and over-attention to your own silo’s goals versus the overall goals of the entire organization.

As the company and the development team grow, the alignment between teams becomes more and more important. Small teams can sometimes talk things through, but it’s impossible to do that with larger teams. A data-driven, quantitative approach with clearly defined KPIs for each team that all contribute to a single north star metric of the organization is a solution that works really well for Booksy. Everyone knows what the main goal is, what one’s team goal is and how the team goal fits into the main goal. What’s also important is that with A/B testing one can measure the impact of their work on those metrics as well as other teams’ metrics. This observability supports reasoned decision-making instead of blame-shifting and chaos.

Enough theory! In the talk, I will present Booksy’s data-driven approach, by showing how it works in practice using an example of some A/B testing done on one of the most important parts of the Booksy for Business app, which is the registration and onboarding process.